At Wake Internal Medicine, we are dedicated to providing high-quality medical care and customer service to our patients. In our continued efforts to make your healthcare easier, we are pleased to announce that we are introducing a new phone triage system through Keona Health. Keona Health will facilitate our patient triage, allowing our non-clinical staff to take our patients calls, anything from a simple question about a prescription refill to a complicated concern.
When a patient initially calls in, they will be able to quickly communicate their concerns. Our staff will assist the patient through a guided interview process, which will then be sent to our trained clinical staff to review and respond to each patient with the appropriate recommendation.
“We prioritize the patient experience,” said Matt Johnson, CAO. “It is important to us that patients get the help they need when they need it. Patient Satisfaction Surveys revealed that we needed to do a better job with our communication by phone; so we listened and solicited Keona’s sophisticated system to address this important component of delivering the best possible care. Keona’s innovative triage solution also saves us a lot of wasted hours on the phone. Our nurses’ time is spread so thin, it will be nice to have them focus more on patient care.”
Along with the patient triage system, we will also be offering a new service July 2015, Online Health Advice. Online Health Advice will allow you to ask medical questions anytime, on any device. No need for a phone call! Just log in, state your concern, and answer a few follow-up questions. This information will then be sent to your doctor and will only be seen by your doctor and nurse. Your concern will be answered quickly. You may possibly get an appointment that same day or you will receive personalized instructions from your physician for your specific needs. You will be able to login through our Patient Portal to ask your health question!
“Keona Health’s software tools are aimed at providing relief for what is widely recognized to be one of the biggest pain points in medicine today, patient call support” said Oakkar Oakkar, CEO of Keona Health. “We’re pleased to be partnering with Wake Internal Medicine Consultants to improve response time and reduce cost.”
Wake Internal Medicine is committed to providing the utmost quality of patient care. We look forward to implementing this new system to improve our communication and service with our patients.
The Press Release for Keona Health expanding to Wake Internal Medicine Consultants, Inc. can be read here.
Check out this short video for more information about Online Health Advice.
I have been seeing Dr. Christopher McDaniels for many years now. He is extremely personable and very involved in my health and well-being. His assistant Jackie is marvelous and always available for me. This practice has the best doctors and technicians and I would highly recommend them.
I love Dr McDaniels and everyone there. His nurse is so sweet. Whenever I have a problem they are only a phone call away. Cant say enough good things about them and it is rare these days to have such good care . They are the best.
Dr.Richard and his staff go above and beyond to insure that patient care is exceptional. From check in to check out the patient is treated with compassion, courtesy and respect. Their follow-up is outstanding and I highly recommend this practice.
Great experience. Very friendly, professional, well-operated. True of everyone I’ve dealt with there. I’m especially thankful for Dr. Heestand. She is an excellent doctor. Listens, asks questions, cares, very personable. Couldn’t be happier!
Dr. Carter is fantastic! She's been my primary care physician for about two years now, and I couldn't be happier. What truly sets her apart is her genuine care and attentiveness. She takes the time to listen thoroughly to my concerns and addresses them thoughtfully. It's clear she goes above and beyond for her patients. I'm so grateful for her dedication and she'll definitely remain my PCP. Thank you, Dr. Carter, for everything you do!
Wow!! Loved the virtual appointment opportunity. It was such a convenience especially when I live over 2 hours away. Talking to Dr. Carlson reassured me and accessing the site was easy.
Most fortunate to experience a completely professional and friendly practice across the board! The new premises are light airy and relaxing! It is such a bonus to be able to have so many procedures from Lab work, bone density testing, mammogram, nuclear testing to name but a few all located in the same building, resulting in quick responses for Doctors and patients alike! I would like to give a shout out to Dr Rico and his staff for the outstanding care I receive! Sue Ligon.
My husband and I had a great experience, Dr. Monteiro and team were very easy going, professional and did a good examination; Labs team were great, accurate and reliable. So far, totally recommend.
Caring and attentive physicians are rare these days. I really appreciate the time and attention given at Wake Internal. They all seem to care and listen to their patients.
I’m not sure if she’s still there, but Dr. Julia Hughes’ apathy and dismissiveness played a large part in my father ending up in the hospital more than once. He has severe Crohn’s disease and repeatedly expressed to Dr. Hughes (2-3 times) that he didn’t feel like his then-treatment plan was managing his Crohn’s well enough. He asked her again if he could try a new or different course of action, but she insisted that my dad “stay the course” with the “tried and true” protocol, despite his requests to try something else. Next thing we know, he’s in the hospital bc his electrolytes are so low from all the diarrhea he was having (but shouldn’t have been!) that he was nearly comatose. He didn’t go back after that.
All staff were friendly and knowledgeable. Short wait times. Dr.C was the absolute best. He listens and doesn't rush you. I was blessed to find this office.
I've been going to Wake Internal Medicine for a few years now. The staff are all friendly. Zoe and Lori, who I regularly see, provide me with great care and it's always like seeing a friend when I go in. Thank you to the staff and team!
Drs. Aryl and Del La Cruz and back office staff are AMAZING!!! They are all top notch professionals, treating each patient like a priority. Staff in the front office, registration, have been nothing but kind and attentive in dealing with patients.
This is honestly the BEST medical practice I've ever had an encounter with! They all deserve more than just 5 stars.
Went in Friday, 3/21/25, for an appointment with Dr. Richard and his nurse Seana. As always (as you can see from our previous reviews), it was another "Excellent" experience from start to finish. The check-in and check-out process was quick and easy. The Lab folks were superb, and Dr. Richard and Seana were "Outstanding." They are both patient, listen to concerns, and they clearly explain solutions and outcomes. My wife and I are both "seasoned" citizens and we agree that Dr. Richard and Seana are the best medical professionals we've had the good fortune of knowing for many years!
Went in with my wife for her physical on 6-14-24 and it was an "Outstanding" experience from check in to check out! Dr. Richard and Seana have provided "Exceptional" health care for both of us for many, many years. They are great listeners, are patient with our questions, and have kept us in good health! Of the many things my wife and I are grateful for at age 70 is Dr. Richard and Seana! The check-in, lab, radiology, and EKG staff have always been friendly and professional!
Dr. Kaplan in Gastroenterology and Dr. Richard (family doctor) are absolutely the "Best!" During my last colonoscopy, Dr. Kaplan found a flat polyp and referred me to Dr. Farah Hussain with Raleigh Medical Group since she has the special expertise to remove flat polyps. I was really reluctant to do so since I had a very bad experience with another doctor many years ago (not connected to WIMC or RMG and the procedure at that time was new). When I balked, Dr. Richard called me at home and Dr. Kaplan called three times and finally convinced me to go to Dr. Hussain (the procedure was done 4/21/23 with no complications whatsoever). You can't but this "Outstanding" dedication from Dr. Richard and Dr. Kaplan - they are one of kind!
Another "Outstanding" experience when I went in on 2/9/23! After going to the ER the afternoon of 2/8/23, the ER doctor advised that I should follow-up with my family doctor in one - two days. I used the online texting feature to make an appointment. When our family doctor out of town, the online rep set me up the same day with another doctor (Dr. Doherty). Really impressed with his nurse (apologize for not remembering her name) and Dr. Doherty! Very friendly and professional! My wife and I have always enjoyed "Superb" medical care from WIMC to include the receptionists and check out!
The whole process from start to finish with my annual physical was "Outstanding!" The lab and radiology staff are always professional and friendly. Dr. Richard and his nurse Seana continue to provide my family and me "Exceptional" health care. A great advantage with WIMC is that they basically have all the services you and your family need in one building!
When I could not get an appointment with my family doctor until next week (perfectly understandable given the current situation), the receptionist suggested I make an appointment with PA Kate Leet (yesterday, 5/19/21). Ms. Leet was friendly, professional, and very thorough. It was an "Exceptional" experience and my hope is she has a mentor or someone at WIMC that will encourage her to pursue her medical credentials as a doctor! I'm sure the management/business team at WIMC realize what a great asset she is to the medical staff. She also discovered that my appointment next week was not really hard scheduled and took action to firm up the time. Simply "Outstanding" and I would not hesitate to have Ms. Leet help me again!
I had an exceptional experience at Wake Internal Medicine. From the moment I walked in, the staff was warm, professional, and efficient. The doctors and medical team truly take the time to listen, answer questions, and provide thoughtful, comprehensive care. I never felt rushed, and they made sure I fully understood my treatment plan. The office is well-organized, appointments run on time, and the entire process—from check-in to follow-up—was seamless. I highly recommend Wake Internal Medicine to anyone looking for top-quality healthcare with a personal touch!
I have been going to Wake Internal Medicine Consultants for more than 20 years. Dr. Mollin, my PCP, is excellent. He takes the time to explain all tests results thoroughly and patiently answers all of my questions. Dr. Mollin, thank you so much for your patience, knowledge and thoroughness. Also, the new facility on Blue Ridge Rd is outstanding with plenty of room for parking and larger exam rooms.
My husband and I have been going to Wake Internal for over 20 years. The staff is always kind and friendly. Dr. Israel has always been caring and professional in a efficient manner. He takes the time to listen to your concerns and act on them.
Dr. Aryal is the best. She is thorough in her examination and addresses any concerns and questions I have which puts me at ease. I recommend her and the practice for OBGYN needs.
